An external IT department with the advantages of an internal one.
You're not paying for two full-time IT positions plus illness, holiday and training buffers. You get a coordinated team, a documented operating model and predictable costs — with the depth a single in-house IT person in a mid-sized company rarely manages alone.
One IT role almost never covers a mid-sized company.
External IT department (Moselwal)
- Fixed team, no freelancer pool. Backup cover handled internally.
- Specialisation in depth: web platforms, Symfony, K8s, security, AI — not one person, but a team
- 24/7 patches, weekday major upgrades as standard
- Tooling, monitoring, hosting included in the price
- Predictable monthly fee instead of a personnel-and-tooling cost mix
In-house IT (1–2 roles)
- Personnel costs €80–150k p.a. per role, gross + workplace
- Single point of failure in case of illness, holiday, resignation
- Incomplete skill set — nobody is a web, security, database, cloud, and office expert at the same time
- Tool, licence, and hardware costs on top
- Training has to be organised — rarely enough time
Four dimensions where an external IT department structurally takes load off.
An external IT department is not the cheapest option. But it has the best risk-benefit ratio, provided your company is the right size.
Flexibility
You grow, we grow with you. Need extra capacity for a project at short notice, it's there. Don't need it any more, we wind back down — with no personnel cost structure left over.
Quality
You get specialists for web (TYPO3, Sylius), backend (Symfony), cloud (K8s), security (CrowdSec, mTLS, audits), AI integration, and office automation — not one person who can do a bit of everything.
Risk
Single point of failure goes away. Illness, holidays, and resignations are our problem, not yours. Knowledge sits in the documented team setup, not in one person's head.
Cost
An external IT department in the mid-market typically costs 30–60% of a single full-time IT role, but covers the skill set of a 3–5 person team. Tooling, monitoring, hosting, training, and cover are included.
When your own IT staff are the right choice.
As soon as you have daily, very company-specific IT tasks that don't map to any standard architecture — for instance when IT is the core of your value creation, or when regulation requires you to keep your own staff — we go a different route: we add our depth to your in-house IT selectively (hosting, security, special projects). You get the best of both worlds.
But if you're asking yourself whether you should really fill the next IT position, an honest comparison is worth it.
How we work operationally.
Four posts from our blog where the operating model behind “external IT department” becomes visible — from standardisation to automation.
Anyone who doesn't automate processes stays stuck
Why an external IT department only makes sense if it also automates processes — not just works through tickets.
Support, finally easy
How our support model works — and why it feels like a fast in-house IT to you, not like a ticket system.
Standardised individuality
How we serve individual requirements without losing the operating advantage of standardisation — a central precondition for external IT responsibility.
Standardisation makes us effective
Why our standards make us faster and more predictable — the precondition for being able to act externally like an established in-house IT department.
One team with low staff turnover, as an external model.
Häufig zusammen eingesetzt.
GDPR-compliant CMS
Data-protection architecture that your external IT team brings with it.
Fill the next IT role or outsource it?
In 30 minutes we'll work out whether an external IT department is genuinely a sensible option for you — with an honest recommendation if it isn't. You'll then get a rough cost and model indication. Free of charge, no obligation.
Oder direkt schreiben: kontakt@moselwal.de